Health & Safety
We are sincerely sorry that the overall shipping time extended due to the impact of COVID-19. Thanks for your understanding and patience. We will do the best to deliver goods to you as soon as possible. Your satisfaction is our top priority.
Below is the promised delivery time for different countries (Pls note that the arrival time in peak season will be delayed):
|Country/Region||Shipping Fee||Delivery Time||Free Shipping|
|US||$2.99||9-18 days||over $69|
|AU||AU$9.99||10-20 days||over AU$49|
About duties: Customs duties will be borne by Wholee instead of the customer.
It takes up to 3 days to prepare items before they are despatched; If there is still no shipping progress for your order, it indicates your packages are being prepared.
Typically, customs clearance takes 1-2 days, if there is any abnormal situations, we will inform you via email.
Once your order ships, we will inform you via email.
If you want to track your order, please click “order tracking” in home page for information.
The Policy of Delivery Guarantees
If a delivery attempt isn't made by guaranteed delivery date, we'll compensate any shipping fees associated with that order. We usually state our guaranteed delivery date in detail page of product. The estimated arrival time is the interval time, please refer to the maximum delivery time. (eg. The estimated delivery time in US is 9-18 days, we will compensate shipping fees if delivery time exceeds 18 days.) Kindly notice that sometimes we provide free shipping, in this case, we will still compensate you the shipping fees. You will receive compensation through gift card. It can be redeemed in your next purchase.
How to get the compensation?
A.To inquire about a compensation of the shipping fees you paid on an order that we miss our estimated delivery date, please contact us by submitting a query.
B. Our customer service will repond to your query within 48 hours.
How long will it take to receive the compensation?
It will take about 1-3 working days after processing your query. Please kindly check then.
Terms & Conditions for Guaranteed Delivery
The following requirements must be met to qualify for a delivery guarantee compensation:
A. We usually state our guaranteed delivery date on checkout page or in detail page of product. Your shipping fees can be compensated if we miss estimated delivery date.
B. Contact us for the compensation within 60 days after the order was successfully placed. Otherwise it may not be accepted.
C. Order is shipping to eligible address.
D. Your credit or debit card must be successfully charged before the deadline displayed on the checkout page.
E. The guarantee does not apply if we miss our promised delivery date because of an unforeseen circumstance outside of our control, such as a strike, natural disaster, or severe winter storm etc.